Cancellation & Refund Policy

1What this covers

This policy applies to AgniPOS purchases made directly from Nyflextec, through our website, the AgniPOS app (paid through Razorpay) or our sales team:

• AgniPOS plans, such as Standard and Premium;
• add-on modules and features;
• installation, setup, training and data migration;
• customisation and custom development.

App store purchases are covered in section 9. A quotation or agreement for a specific service may set its own terms, which then apply to that service.

2Free trial

The 7-day free trial doesn't need payment details, so there's nothing to cancel. If you don't buy a plan, you won't be charged. Use the trial to check that AgniPOS, and any printers or scanners you plan to use, suit your business. Once you buy a plan, the trial doesn't give you a right to a refund.

3Cancelling a plan

• How: email support.nyflextec@gmail.com or WhatsApp +91 84484 49566 from your registered mobile number, or use a cancel option in the app where one is available.
• What happens: cancelling stops future renewals. You keep access until the end of the period you've already paid for.
• Timing: cancel before your renewal date. A renewal that has already been charged is treated as complete and isn't refundable unless section 5 applies.
• No partial refunds: we don't refund unused days of a plan period.

4Installation, customisation and other services

• If installation, setup, training or data migration hasn't started yet, ask us to cancel it and we'll consider a refund. Once the work has started, charges for work done aren't refundable.
• Custom development and customisation follow the payment and refund terms in your quotation or agreement. If you cancel after work starts, charges for completed work and third-party costs already incurred aren't refundable.
• One-time licences and activation keys aren't refundable once delivered or activated.

5When we refund

After checking the payment records, we refund:

• Duplicate payments: if you were charged more than once for the same order.
• Billing mistakes: if we charged you in error, for example after you cancelled in time.
• Service not delivered: if your payment went through but we didn't activate your plan or deliver the service within a reasonable time, and our support team can't fix it.
• Critical defects: if a confirmed, reproducible defect stops a core advertised feature from working and we can't fix it within a reasonable time. The refund may be full or partial, depending on how much of the period you've used.

We may consider other exceptional cases individually. Approving one request doesn't oblige us to approve similar ones.

6When we don't refund

We don't normally refund when:

• you change your mind after your plan or licence is activated;
• you don't use AgniPOS, or don't want to learn it;
• unused time remains on an active plan;
• a free trial has been converted into a paid plan;
• your hardware, internet, hosting or other software doesn't meet AgniPOS's requirements;
• delays are caused by missing information, data or access from your side;
• the service has already been completed or largely performed;
• problems are caused by misuse, unauthorised changes or incorrect setup on your side;
• the item was marked non-refundable before you bought it.

7How to request a refund

Email support.nyflextec@gmail.com with the subject Refund Request – [Order ID] and include:

• your business name, registered mobile number and email;
• the order or invoice number, and the payment reference or transaction ID;
• the plan or service and the date you paid;
• why you're asking for a refund, with screenshots or other details if they help.

We may first try to fix the problem, and we may ask you for more information.

8Review and processing

• Review: we aim to reply with a decision within 7 working days of receiving everything we need.
• Payment: approved refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show the money in your account, and we aren't responsible for delays at your bank.
• Amount: what you paid for the eligible item, less any services already delivered, non-refundable third-party charges, and taxes that can't legally be refunded. We'll explain the calculation.

9App store purchases

If you bought AgniPOS through Google Play's billing, Google handles refunds under its own policy. Within 48 hours of the purchase you can usually request a refund directly on Google Play; after that, contact us and we'll help. For purchases through Apple's App Store, request a refund from Apple.

10Chargebacks and disputes

If you think a payment is wrong, please contact us first so we can investigate. If you raise a chargeback or dispute without contacting us, we may share the relevant payment, account, delivery and communication records with the payment provider or your bank. Where the law allows, we may restrict access to the affected service while the dispute is investigated.

11Unpaid plans

If a payment isn't made by its due date, we may suspend or end access to the service. Amounts already due remain payable.

12Your data after cancelling

Cancelling a plan doesn't delete your data. It's kept as our Privacy Policy describes. Export anything you need before your access ends, and see Delete Account if you want your account and data deleted.

13How AgniPOS is delivered

AgniPOS is software, so nothing is shipped. Once your payment is confirmed, your plan is usually activated on your account straight away, and we confirm it by SMS, email, WhatsApp or in the app. Installation and setup included with your plan are scheduled with you after purchase. If your plan isn't active after a successful payment, contact us and we'll fix it or refund you under section 5.

14Changes to this policy

We may update this policy and will show the new date at the top. The version in force when you paid applies to that purchase, unless the law requires otherwise or we agree a different arrangement with you.

15Contact

• Emailsupport.nyflextec@gmail.com
• Phone and WhatsApp+91 84484 49566