Terms & Conditions

1About these terms

AgniPOS is a point of sale and business management service made by Nyflextec (“Nyflextec”, “we”, “us”). These terms cover the AgniPOS apps, web app and website, and the installation, support and customisation services we provide with them (together, “AgniPOS”).

By creating an account, starting a free trial, buying a plan or using AgniPOS, you agree to these terms. If you use AgniPOS for a business, you confirm that you're allowed to accept them for that business, and “you” includes the business.

If you've signed a separate written agreement with us, it takes priority over these terms where they conflict.

2Your account

• You must be at least 18 and able to enter a binding contract under Indian law.
• Give accurate details and keep them up to date. We verify your mobile number with a one-time password.
• Keep your password and devices secure. You're responsible for everything done through your account.
• You're responsible for the staff logins you create, the permissions you give them, and making sure your staff follow these terms.
• Tell us straight away at support.nyflextec@gmail.com if you think someone has used your account without permission.

3Free trial

New businesses can try AgniPOS free for 7 days with access to every feature. No payment details are needed. To keep using AgniPOS after the trial, choose a paid plan. If you don't, access to paid features stops and your data is kept as our Privacy Policy describes. We may change or end trial offers for new sign-ups at any time.

4Plans, prices and payment

• Current plans and prices are shown on our pricing page, in the app, or in a quotation from our team. Prices are in the currency shown. Taxes such as GST are added where the law requires, unless the price says it includes them.
• Paid plans are prepaid for the period you choose, for example 30 days for Standard or 180 days for Premium. A plan renews when you pay for the next period. If you choose automatic renewal, it continues until you cancel before the renewal date.
• Payments are processed by Razorpay or another method we agree with you. Razorpay's terms also apply to your payment.
• We issue an invoice for each payment.
• If a payment fails or isn't made, we may limit or suspend paid features after reminding you. Amounts already due remain payable.
• We may change prices for future periods. We'll tell you before a new price applies to your next renewal, and you can cancel before then.

Cancellations and refunds are covered by our Cancellation & Refund Policy.

5What your plan includes

• Updates: every plan gets AgniPOS updates at no extra cost for as long as we offer AgniPOS. Updates can add, change or retire features (section 12).
• Support: help over WhatsApp, phone, email or live chat for the support period shown for your plan.
• Installation: the Standard and Premium plans include installation. Premium also includes cPanel installation and advanced remote support.
• Licence scope: each plan covers one business domain or installation unless we agree otherwise in writing.
• Extra work: custom features, extra modules, data migration, integrations and white-label setups are quoted and agreed separately.

6Your licence to use AgniPOS

While your plan is active and you follow these terms, we give you a limited, non-exclusive, non-transferable and revocable licence to use AgniPOS for your own business. Unless we agree in writing, you must not:

• resell, rent, sublicense or distribute AgniPOS, or offer it to others as a service;
• copy, modify or create works based on AgniPOS;
• reverse engineer, decompile or try to extract its source code;
• remove copyright, trademark or licence notices;
• use AgniPOS to build a competing product;
• get around its security, licensing or usage limits.

7Acceptable use

Use AgniPOS only for lawful business. Don't use it to:

• create false invoices or records, or evade tax;
• sell goods or services that are illegal where you trade;
• store or share unlawful content, or data you have no right to hold;
• send spam or unwanted messages through sharing features;
• access other accounts or our systems without permission, or test their security without our written consent;
• upload malware, or overload, disrupt or scrape our services.

We may remove content or suspend access to stop misuse (section 13).

8Your data

• You own your business data. You allow us to host, process, back up, transmit and display it only to provide, secure, support and improve AgniPOS, as our Privacy Policy explains.
• Data about other people is your responsibility. When you record customers, suppliers or staff, you must have a lawful reason, give any notices the law requires and handle their requests. We act as your data processor for that data.
• Offline work: data entered offline stays on that device until it syncs. Other devices won't see it until then, and data that never syncs, for example because the app is uninstalled while offline, can be lost.
• Keep your own copies: we back up our servers daily, but you should export and keep copies of records the law requires you to retain, such as GST invoices.
• Leaving: you can export your records or ask us for a copy before you close your account. Once deleted, data can't be recovered.

9Bills, taxes and accounts

AgniPOS helps you create bills, apply taxes and keep accounts, but you remain responsible for:

• the prices, tax rates, HSN or SAC codes and other details on your bills;
• meeting GST, e-invoicing and other legal requirements, and filing your returns;
• checking reports and balances before you rely on them.

AgniPOS doesn't give legal, tax, accounting or financial advice. Ask a qualified professional when you need it.

10Other services, devices and app stores

• AgniPOS works with services run by others, such as Google (Firebase, Gemini, Google Play), Razorpay, WhatsApp, and SMS and email providers. Their terms apply to your use of them, and we're not responsible for their availability or actions.
• Printers, scanners and other hardware vary. Check compatibility with us, or during your free trial, before you buy hardware for AgniPOS.
• If you downloaded AgniPOS from Google Play or another app store, that store's terms also apply. The store isn't a party to these terms and isn't responsible for AgniPOS or its support.

11Availability and support

We work to keep AgniPOS fast and available, but we can't guarantee it will always be available or error-free. Service may pause for maintenance, updates, server or network problems, failures of other services, or events outside our control. We'll restore service as quickly as we reasonably can and, where possible, schedule maintenance outside busy hours.

Keep the app updated. Older versions may stop syncing or lose features once they're no longer supported.

12Changes to AgniPOS

We may add, change or remove features, for example for security, legal or technical reasons. If a change significantly reduces what a paid plan includes, we'll tell you in advance.

13Suspension and termination

You can stop using AgniPOS at any time and delete your account as described on our Delete Account page.

We may suspend or end your access, with notice where practical, if you seriously breach these terms, don't pay, use AgniPOS unlawfully, or put our systems, other users or the public at risk.

When access ends, your licence ends and your data is handled as our Privacy Policy describes. Terms that by their nature should continue, such as payment, intellectual property, disclaimers and limits of liability, still apply.

14Intellectual property

AgniPOS, including its software, designs, logos, product names and documentation, belongs to Nyflextec or its licensors. Buying a plan doesn't transfer ownership. If you send us suggestions, we may use them freely.

15Disclaimer

As far as the law allows, AgniPOS is provided “as is” and “as available”. We don't promise that it will be uninterrupted or error-free, meet every need of your business, or work with every device, operating system or third-party service.

16Limitation of liability

As far as the law allows:

• we're not liable for indirect, incidental, special or consequential losses, including lost profits, revenue, data or business opportunities, or business interruption;
• our total liability for any claim about AgniPOS is limited to the amount you paid us for the service concerned in the three (3) months before the event that caused the claim.

Nothing in these terms limits liability that the law doesn't allow us to limit.

17Indemnity

You'll compensate Nyflextec for reasonable losses and costs from claims by others caused by your breach of these terms, your misuse of AgniPOS, or data you store in it without the right to do so.

18Events outside our control

We're not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, government action, epidemics, power or internet outages, cyber-attacks, strikes, or failures of other providers.

19Governing law and disputes

These terms are governed by the laws of India. If there's a dispute, please contact us first and we'll try to settle it informally within 30 days. If we can't, the competent courts in West Bengal, India will have jurisdiction.

20Changes to these terms

We may update these terms and will show the new date at the top. For significant changes, we'll tell you in the app or by email before they take effect. If you keep using AgniPOS after that, you accept the updated terms. If you don't agree, stop using AgniPOS; you can delete your account at any time.

21General

• Whole agreement: these terms, our Privacy Policy, our Cancellation & Refund Policy and any order form or quotation you accept make up the agreement between you and Nyflextec.
• Severability: if part of these terms can't be enforced, the rest still applies.
• No waiver: if we don't enforce a right straight away, we can still enforce it later.
• Transfer: you need our written consent to transfer this agreement. We may transfer it as part of a merger, acquisition or reorganisation.
• Language: if we provide these terms in another language, the English version applies where they differ.

22Contact

• Emailsupport.nyflextec@gmail.com
• Phone and WhatsApp+91 84484 49566
• AddressNyflextec, Kalyani Expy Rd, Kanchrapara, Chendua, West Bengal, India