Delete your AgniPOS account
You can ask Nyflextec to permanently delete your AgniPOS account and the data linked to it at any time, without reinstalling the app. Here's how to ask, what we delete, and what the law makes us keep.
1How to request deletion
Use any of these. They all reach the same team.
Online form
Fill in the form below. It works in any browser and prepares the request for you.
Go to the formWrite to support.nyflextec@gmail.com with the subject Delete my AgniPOS account. Include your registered mobile number and business name.
Write an emailWhatsApp or phone
Message or call +91 84484 49566, ideally from your registered mobile number.
Open WhatsAppIn the app
Open the menu, tap your profile photo, then tap Delete Account. It's also under Settings › General Settings. Both bring you to this page.
You don't need to cancel your plan first: deleting your account ends it. Unused time on a paid plan isn't refunded (see our Cancellation & Refund Policy).
2Request form
3What happens next
-
We confirm it's you
Within 2 working days we contact you through your registered mobile number or email to confirm the request. This stops anyone else from deleting your account.
-
We delete your account
Within 30 days of confirming, we permanently delete your account and data from our live systems and tell you when it's done.
-
Backups expire
Copies in our backups are overwritten automatically within 90 days. Until then they're kept secure and used only to recover from a disaster. If we ever restore a backup, we delete your data again.
4What we delete
- Your login and profile: name, mobile number, email address, password and settings.
- Your business profile: business name, address, GSTIN, logo and invoice settings.
- All your business records: products, stock, warehouses, sales and purchase invoices, returns, orders, expenses, cash, bank and cheque entries, journal entries, coupons and reports.
- Everyone you added: your customers, suppliers, employees, salespeople and delivery staff, and the staff logins under your business.
- Files and device data: photos you uploaded, device IDs and push tokens.
Crash reports aren't linked to your name, and Firebase deletes them automatically after 90 days.
5What we keep, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Invoices and payment records for what you paid Nyflextec | Indian tax and accounting laws require it | Up to 8 years |
| A deletion record Your user ID, name or mobile number, the date, what was deleted and who processed it | Proof that we completed your request | Kept as an audit record |
| Records linked to an open dispute, chargeback, fraud check or legal claim | To resolve it | Until it's resolved |
| Server and security logs | Indian cyber-security rules (CERT-In) require them | About 180 days |
| Backups | Disaster recovery | Overwritten within 90 days |
| Statistics that can't identify you or your business | Improving AgniPOS | May be kept |
Everything else is deleted.
6Before you delete
- Deletion is permanent. We can't restore your account or data afterwards.
- Export what you need first. Download invoices and reports from the app, and keep any records the law requires you to retain, such as GST invoices and books of account.
- Clear your devices. The offline copy on each phone or tablet stays until you uninstall AgniPOS or clear its storage in Android Settings › Apps › AgniPOS › Storage.
- Running your own server? If your business runs AgniPOS on its own server or domain, we'll help you or your administrator delete the data stored there.
7Delete only some data
You can keep your account and remove just part of your data:
- Delete individual records, such as a product, customer or expense, from its screen in the app. Some records linked to completed transactions may be locked to keep your accounts consistent.
- Remove staff access by deleting or deactivating their user in your staff settings.
- Ask us for a data reset to erase all business records but keep your login and plan, or to remove specific data. Use the request form and choose Only some data.
- Withdraw permissions such as camera or microphone in Android Settings › Apps › AgniPOS › Permissions.
We complete data-reset requests within 30 days, and backup copies expire within 90 days, as for full deletion.
8If someone else holds your data
- Staff: if your employer created your AgniPOS login, ask them to remove it. They control your staff account and the records about you. If they don't respond, contact us.
- Customers and suppliers of a business: ask that business to correct or delete your details. If you can't reach them, contact us and we'll help where we can.
9Questions
We're happy to help with deletion requests or questions about your data. For complaints, see our Grievance Officer details.